Refund Policy

InviteLux sells digital invitations that activate immediately on payment. Because of the instant digital nature of the product, all sales are generally final. However, we are fair — if something went wrong on our end, we will make it right.

When you purchase a plan on InviteLux (Starter, Premium, or Platinum), your invitation is activated immediately and the digital product is delivered at the moment of payment. As a result, we are unable to offer refunds simply because you changed your mind or no longer need the invitation.

You are entitled to a full refund in the following situations:

• Technical failure — you were charged but your invitation was not activated and remains in draft/expired state after payment.
• Duplicate charge — you were charged more than once for the same invitation.
• Service unavailability — InviteLux was inaccessible for more than 72 consecutive hours during your active plan period, making the product unusable.

Refunds will not be issued in the following cases:

• You changed your mind after activating the invitation.
• Your event was cancelled or postponed.
• You created the invitation by mistake — you can edit the invitation at any time from your dashboard.
• You were unsatisfied with the template design after activation — template previews are available before payment.
• The invitation link was shared with guests — once shared, the product has been used.

If you believe you qualify for a refund, please contact us within 14 days of your payment date:

• Email: hello@invitelux.com
• WhatsApp: +62 895 3922 66664

Include your registered email address, the invitation name, and a brief description of the issue. We aim to respond within 2 business days.

Approved refunds are returned to the original payment method. Processing time depends on your payment provider:

• Credit/debit card (Stripe) — 5–10 business days.
• E-wallet or bank transfer (iPaymu) — 3–7 business days.

Extension purchases follow the same policy as plan purchases — they are final once processed. If an extension was charged but the invitation was not extended, contact us for a correction.

Questions about this policy: hello@invitelux.com